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Even those casinos that do provide this level of support do not always make the service available 24 hours a day, 7 days a week. In the event of this happening, you will usually be able to email the casino via an online web form. If you do manage to speak to a support agent, it is always best to provide them with as much information as possible about the problem, as this will help with a quick solution. No matter how bad your problem may be, always remember that the support agents are there to help you and getting angry with them will certainly not solve anything. In the unfortunate event this does happen, remember to remain calm and try to get in contact directly with the casino’s manager as soon as possible and provide them with all of the information you have in as much detail as you can
Remember you always have exclusive right to seek support for absolutely anything and casino representatives cannot refuse to help. If it turns out that you have to sit down and wait 2-3 days for a single email answer or the live support is often offline, you may need to rethink your plans of playing in that casino and invest your money elsewhere. Finally, we here at Slotopus offer members live chat services, so if you need help and no matter how small or big your problem is, we are here for you.
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